International jobs in the Netherlands

About the role

The IT Support Engineer ensures that all employees can work efficiently, securely, and confidently within a modern digital environment. You act as the first point of contact for IT incidents, service requests, and information inquiries, providing hands-on support and contributing to a reliable and user-friendly IT landscape. This role combines technical expertise with clear communication, curiosity, and a strong sense of ownership for delivering excellent user experiences.

Key responsibilities

1. Technical Support & Troubleshooting

• Serve as the first point of contact for all IT-related incidents, service requests, and information inquiries, both remotely and on-site.
• Diagnose and resolve hardware, software, and network issues in a structured and timely manner.
• Escalate complex technical problems to senior colleagues or vendors when required.
• Communicate clearly with users, ensuring minimal downtime and high satisfaction throughout the process.

2. System & Device Management

• Manage user accounts, access rights, and security policies within Microsoft 365 and EntraID.
• Support endpoint management, configuration, and patching software through Microsoft Intune and related tools.
• Perform installation, configuration, and maintenance of laptops, mobile phones, and peripherals.
• Monitor system performance and proactively identify potential issues before they impact operations.

3. User Experience & Training

• Deliver excellent customer service and ensure a consistent, positive user experience.
• Create and maintain clear documentation, self-help guides, and FAQs for common IT procedures.
• Support onboarding by preparing accounts, devices, and user training for new employees.
• Provide one-on-one or small group sessions to improve users’ digital skills and awareness of security best practices.

4. Security & Compliance

• Support the enforcement of security measures such as MFA, Conditional Access, and endpoint protection.
• Report and help resolve security incidents and vulnerabilities promptly.
• Assist with internal IT audits and ensure compliance with corporate and regulatory standards.

5. Continuous Improvement

• Identify opportunities for process improvements and automation within IT support operations.
• Collaborate with IT colleagues and project teams on infrastructure upgrades and system migrations.
• Stay up to date with developments in Microsoft 365, Intune, and other modern workplace technologies.

Required Qualifications and Skills

• MBO/HBO level education in Information Technology or equivalent practical experience.
• Microsoft certifications such as MS-900 (Microsoft 365 Fundamentals), MD-102 (Endpoint Administrator), or ITIL Foundation are a plus.
• Minimum of 3 years of hands-on experience in IT support or service desk roles, preferably within a Microsoft 365 environment, also Teams and SharePoint administration
• Proven experience providing user support and managing endpoints in a mid-sized or international organization.
• Strong understanding of Windows 11 environments and endpoint management (Intune).
• Basic networking knowledge (DNS, DHCP, VPN, Wi-Fi).
• Experience with ticketing systems and ITIL-based support workflows.
• Skills
• Excellent communication skills, able to explain IT topics in clear, user-friendly language.
• Service-oriented mindset with patience, empathy, and professionalism.
• Structured and reliable, capable of handling multiple requests efficiently.
• Eagerness to learn, adapt, and grow within a dynamic IT organization.

What do we offer?

• A dynamic, international working environment with passionate colleagues
• 30 vacation days per year (pro rata based on contractual hours)
• 8% holiday allowance (paid annually)
• A solid collective pension plan
• Travel allowance or public transport reimbursement
• Regular lunches, company events, and team celebrations
• A modern office designed for collaboration, creativity, and connection
• A meaningful role at the heart of the organization, where your contribution truly matters

Why Join AFA Dispensing?

You’ll join an international, innovation-driven organization that values teamwork, reliability, and growth.

If your interested, please send your CV and motivation to recruitment@afadispensing.com, attention to Gertia Haerkens, Recruiter.

We look forward to hearing from you!