Airline Account Director
Sales & Business Development · Full-time
Hoofddorp, Netherlands
Own and grow our most important airlinepartnerships.
At Get-e, we’re growing fast. Airlines, assistance companies andtravel partners around the world use our platform to manage ground transportand hotel bookings in 110+ countries. Our business development team keepslanding new airline logos. Now we need someone who makes those partnershipsbigger and keeps them for the long run.
That’s where you come in.
This isn’t a “keep the lights on” kind of role. As Account Director,you own a portfolio of key airline accounts with clear retention and growthtargets. You are the face of Get-e for your clients: you lead the QBRs, youknow the people from ground operations up to procurement and senior leadership,and you find the next opportunity within each account.
This is a role where you’ll see your results come to life. You decidehow Get-e shows up for the airlines that matter most to us, shape your ownaccount plans, and open up new routes and services within your accounts. It’s achance to leave a real footprint.
What you’ll do
- Own a portfolio of key airline accounts and be responsible for retention and net revenue growth
- Build and execute an account plan per client, with clear expansion opportunities and risk actions
- Identify and close expansion: new stations and routes, additional services (crew transport, hotel booking, deadhead travel), renewals and renegotiations
- Build relationships at every level within each airline, from ground operations and crew planning to procurement and senior leadership
- Travel regularly to meet your clients where they are
- Lead QBRs end to end: service performance, roadmap, and commercial development
- Monitor client health and escalation trends, spot churn risk and growth signals early, and act on them
- Act as first point of contact for airline escalations from our Amsterdam office, supporting our teams and working with Client Care and Operations to fix issues at the root
- Depending on your experience: take ownership of Get-e’s broader account management strategy
- Ensure smooth onboarding of newly won airline clients, working closely with the business development colleagues who landed them
- Make sure recurring client themes reach our product and service teams and lead to actual improvements
- 7+ years in key account management, client service, or airline/aviation commercial roles
- A proven record of retaining and expanding enterprise or key accounts, and you can show the numbers
- Experience negotiating contracts and renewals with procurement and senior stakeholders
- You’re confident in front of clients, calm in escalations, and proactive about improvement
- Comfort working with data (account performance, service KPIs) to steer decisions
- Strong written and spoken English (additional languages are a bonus)
- A structured, commercial mindset: you build account plans, but you keep things practical
- Background in aviation, assistance, or travel tech is a strong plus
We want our benefits to make your working life easier, more flexible and a little more enjoyable too.
- Thinking about the future? We contribute 2.5% towards your pension.
- Ready for a break? Enjoy 25 vacation days per year, plus 8% holiday allowance. Don't forget to experience our service yourself. Use our transfers twice a year and experience first-hand what we offer our clients. Also, enjoy employee discounts on hotel stays.
- However you commute: Travel by train with an NS Business Card, or drive with travel expenses covered and parking available at the office.
- Fancy a new bike? Make use of our bike lease option for private use.
- Flexibility matters: Work from home up to 2 days per week, with the possibility to work from abroad for up to 2 weeks.
- Coffee, matcha or something healthy? Enjoy Starbucks coffee, matcha, fresh fruit and employee meal discounts at the office.
- Friday plans sorted: Join the team for our Friday borrels.
- A little friendly competition: Put your skills to the test during our company ping-pong tournaments.